FRANCALIA TERMS & CONDITIONS

Pricing

Prices are quoted in Australian dollars and include GST. Products & pricing can change without prior notice on this website.

 

Payments

We accept Visa, Mastercard or payment by direct deposit. Credit card payments are subject to checks and authorisation. If the issuer of your card does not authorise payment we will not be liable for non-delivery. Payment is taken at the time the order is placed – the total cost of your order is the price of the items plus delivery.

 

Orders

When placing your order, in order to process it we require your name, email, credit card number/expiry date & phone number in case there is a problem with the order. We endeavour to keep the website updated, but from time to time there will be out of stocks and we will notify you directly if a product’s availability changes. If you place an order and the item becomes unavailable, we will contact you and give you the choice of keeping the order until new stock becomes available or we will refund in full. Information, along with pricing may change from time to time and there will sometimes be a discontinuation of some product items.

 

Shipping

Please head to our shipping page:

Descriptions

We have tried to display the correct colour of our product as accurately as possible, however colours do change according to the monitor being used. We cannot guarantee the colours you see will be completely accurate. Descriptions of our products, along with sizing are approximate as many of our products are hand-made and there can be slight variations. These slight variations do not mean the product is damaged or faulty.

 

Cancellation of an order

You can cancel your order with 24 hours after purchase, but if the order has already been shipped we will not be able to intervene and the delivery will proceed. 

 

Returns

Please head to our returns page:

Exchange of Non-Damaged Goods 

We can exchange goods that are supplied correctly and in good order at our discretion. The goods must be unused and in its original condition and should be returned within five working days of delivery. However, shipping charges associated with the return, must be paid for by the customer.

 

Product Warranties

All warranties are provided directly by the manufacturer and Francalia as the distributor and supplier represent and support the craftmanship the product range.

 

Copyright

The content of this website is subject to copyright, trademark and intellectual property rights. Your use of the material on this website is prohibited.

 

Enquiries

If you have any enquiries, you can email our friendly sales staff – sales@francalia.com.au.