We stand by the quality of our products and want you to feel confident in your purchase. If you’re not completely satisfied, we’re happy to offer a change-of-mind return via either a refund or store credit under the following conditions;
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A return request is submitted via the Return Portal within 5 days of receiving your order
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Items are returned within 30 days of purchase
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Items are in perfect, sellable condition
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Original packaging is included and undamaged
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Items have not been used, washed or altered
- Please note that sale or promotional items are final sale and cannot be returned
Please note, original freight charges are non-refundable and all change-of-mind return shipping costs are the responsibility of the customer.
We encourage returns to be sent back via trackable post as Francalia is not responsible for items lost or damaged in transit.
Upon receiving and inspecting the change of mind return, the value of the item/s will be returned to the same purchase account.
To initate your return, please visit the Return Portal
