FRANCALIA RETURN POLICY

Francalia provide an extensive range of quality homewares at a competitive price. We believe in value for money. We want you to be pleased with your purchase and be confident with your shopping experience online. However, we understand that sometimes you may wish to return a product that you have purchased from our online store. We have outlined the Francalia’s Policy regarding returns to assist you with this process.

 

CHANGE OF MIND

If you have changed your mind about a purchase, Francalia will offer you an exchange or refund to the amount of the item(s) at the time of said purchase, provided that:

  1.  Items are in original, unopened and undamaged packaging.
  2. You have proof of purchase; and
  3. Items are returned within 30 days of the time of receipt of goods.

To proceed with your return, please fill out our Returns Form by clicking the button below:

 

 

Please ensure that the returned product is suitably packaged to prevent damage during return shipping. Items can be returned via post office depending on the size of the return parcel.

FAULTY, DAMAGED OR INCORRECTLY SHIPPED ITEMS

If in the unfortunate event your item arrives faulty, damaged or incorrectly shipped, please contact our team on (02) 9948 4977 or alternatively email sales@francalia.com.au within 30 days of receipt of goods. Should your item be deemed faulty, damaged or incorrectly shipped, Francalia will provide an exchange or refund. Refunds will be processed according to your original method of payment.

If you believe your item is faulty after the 30 day time criteria, Francalia may require you to send the item back at your expense for assessment.