Terms & Conditions

Terms & Conditions
This website is for Trade only and not applicable to the general public who will not have access to wholesale pricing. All prices are GST exclusive.

Orders
Minimum order amount for Francalia general stock is $500 (excluding freight and GST).  This amount does not apply to Limoges porcelain, Sabre cutlery and Iosis Soft Furnishings, which carry their own minimum quantities - contact Francalia for further information regarding these ranges.  Orders must be received by email, fax or via the website and no phone orders will be accepted.

New Customers
Francalia reserves the right to decide if a new customer can be supplied in order to maintain exclusivity and avoid over-supply.   Pro-forma orders are to be paid in full by credit card (MasterCard/Visa) or EFT payment, prior to dispatch.  New customers are able to apply for credit after an initial trading period of six months and will be reviewed at the discretion of Francalia.  Payment terms are strictly 30 days from date of invoice and no goods will be supplied to overdue accounts.  Francalia may refuse delivery to consistently overdue accounts.

Freight
Freight is paid by the Purchaser and payable on all dispatches including split deliveries.  Freight is calculated electronically depending on the volume and weight of each order.

Returns & Credits
Returns will only be accepted if a claim has been made within seven days of receipt of delivery and agreed to by Francalia.  Faulty products should be sent back to Francalia for review and if a claim is authorised, a credit note will be raised or replacement dispatched.

Privacy
Francalia is committed to maintaining the privacy of our customers and will not reveal your personal information (collected for website authorisation) to external organisations.  Personal information will be stored securely  and will only be used for the purpose of fulfilling your order